University of the People

Operations Management 
An organization’s competitive position relies on effective management of its complex production and 
operational processes in order to meet market requirements. The course emphasizes organizational 
analysis and the role of manager in navigating the challenges of organizations in dynamic 
environments. It introduces analytical tools, methods and techniques for analyzing and improving 
these processes and for recognizing opportunities, risks and tradeoffs associated with pursuing 
strategies for optimizing quality and customer service. Students explore the relationship and 
implications of operations to other functional areas and stakeholders of the organization, and are 
introduced to strategies for informed decisions that maximize the design and management of 
operations in developing as well as mature manufacturing and service industries.
 
Course Code: BUS 5116 
Prerequisites:  BUS 5110, BUS 5112, and BUS 5113 
Credits: 3