Objectives
The goal of the Meeting was to further the thinking of the United Nations and multiple
stakeholders on how citizen engagement and ministry capacity building for e-government in
developing and developed countries can help accelerate economic growth and citizen
satisfaction leading to good governance. The Meeting explored and identified issues and
challenges facing governments and citizens, civil society and the private sector in their quest
for greater citizen engagement and MDGs implementation through the utilization of the latest
technologies.
The Meeting also helped to identify the major issues and trends in citizen engagement
within e-government with the goal of improving effective and efficient planning, decision
making, implementing, and monitoring and evaluation process of all levels of government.
The meeting explored ways of citizen engagement towards invigorating accountability,
transparency and the delivery of services as well as the role of social media applications by
reviewing existing approaches worldwide and analyzing the structural and process changes
associated with current e-government development. The experts presented papers and held
meaningful discussions on the themes outlined in this summary report.
The Meeting was organized with the following objectives in mind:
• Review current research, including policies, concepts and approaches of citizen
engagement and e-government for good governance and MDGs implementation;
• Explore the challenges and barriers to effective citizen engagement in developing
and developed countries;
• Assess existing the role and perspectives of e/m applications and social media
networks for better citizen engagement and MDGs implementation in various
regions and countries;
• Map innovative approaches, best practices and lessons learned of citizen engagement
tools and applications for better public administration and MDGs implementation
and explore reasons for their success and failure.
In addition to the opening plenary session, there were five thematic sessions over the two
days on selected topics on citizen engagement for good governance. Each session included
presentations followed by general discussions. Thematic areas for presentation include the
following:
• Plenary: The Macro view of e-Government: The why & how for good governance
through citizen engagement.
e-Government and New Technologies: Towards better citizen engagement for development
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• Session I: New technologies & citizen engagement: Practices and impacts from
country cases
• Session II: New technologies & citizen engagement: Government strategies,
perspectives and capacities for change
• Session III: New technologies & citizen engagement: Perspectives of non-
government stakeholders
• Session IV: New technologies & citizen engagement: Strategies and capacity
building for knowledge management
• Session V: Creating an Action Agenda for better citizen engagement through ICT for
development.
The final session was dedicated to a two-hour brainstorming session by experts and
participants on the above thematic areas in order to identify key issues and recommendations
for follow-up to the United Nations agenda on citizen engagement through ITC for
development and good governance.
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