Conclusion
Based on the presentations of the EGM presenters strongly suggest that e-government
initiatives are growing throughout all segments of government. As e-government initiatives
have evolved, so too citizen expectations. Technology has also evolved making it increasingly
possible to reach citizens in greater numbers. Today there over 4.5 billion mobile phone users
worldwide that reach over 67.6 percent of the world’s population, and the growth trend
continues upward. Still, in developed countries just under 30 per cent of mobile devices
connection to the Internet – but this number is expected to grow exponentially over the next
decade.
While a governments primary web portal will most likely remain as the key destination
point for critical information and services, e-government applications have evolved and have
moved toward a multi-channel environment.
Here the there are multiple pathways to engage citizens and government. These pathways
include:
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