O‘zbekiston respublikasi oliy va o‘rta maxsus ta’lim vazirligi toshkent moliya instituti islamova Tohira Rixsibayevna Xorijiy til fanidan mustaqil ta’limni tashkil etish bo‘yicha uslubiy ko‘rsatma

Task 3. Writing

Write about pros and cons of outsourcing call centres from industrialized countries to the developing world (150-200 words).
Task 4. Letter writing

Last Sunday you flew from Tashkent to London. When you arrived at the hotel, you discovered that you had left your hand luggage on the plane.

Write a letter to the airways company. In your letter, you should explain:

- where and when you lost your bag;

- what your bag looks like;

- what its contents were.

You should write at least 150 words.

Write your letter in an appropriate style in 150 words on your answer sheet.

You do not need to write your address.

Begin your letter as follows:

Dear Sir or Madam, ....
Task 5. Make a 12-13 slides presentation on the topic: Reasons for customer satisfaction
SELF-STUDY 13