O‘zbekiston respublikasi oliy va o‘rta maxsus ta’lim vazirligi toshkent moliya instituti islamova Tohira Rixsibayevna Xorijiy til fanidan mustaqil ta’limni tashkil etish bo‘yicha uslubiy ko‘rsatma

Task 3. Writing
Write about pros and cons of outsourcing call centres from industrialized countries to the developing world (150-200 words).


Task 4. Letter writing
Last Sunday you flew from Tashkent to London. When you arrived at the hotel, you discovered that you had left your hand luggage on the plane.
Write a letter to the airways company. In your letter, you should explain:
- where and when you lost your bag;
- what your bag looks like;
- what its contents were.
You should write at least 150 words.
Write your letter in an appropriate style in 150 words on your answer sheet.
You do not need to write your address.
Begin your letter as follows:
Dear Sir or Madam, ....


Task 5. Make a 12-13 slides presentation on the topic: Reasons for customer satisfaction


SELF-STUDY 13


Task 1.Fill in the blanks with an appropriate answer
1. I ___ my interview with the vice-president when my daughter___ me.
A) had / were calling B) was having / had called
C) have had / called D) had / called E) was having / called
2. Ronald Reagan ___ president for 8 years before he ___ .
A) had been / has retired B) had been / had retired
C) was / had retired D) had been / retired E) was / retired
3. I went out of the house. It ___ . It ___ for two weeks.
A) rained / was raining B) had rained / was raining
C) was raining / had been raining D) had been raining / was raining
E) was raining / rained
4. After long consideration we ___ to the conclusion our behavior___ .
A) came / had been justified B) came / will be justified
C) will come / would be justified D) are coming / will justify
E) has come / are being justified
5. The plan ___ for two hours when he ___ .
A) had been discussed / came B) is discussed / comes
C) will be discussed / come D) has been discussed / comes
E) was discussed / would come
6. Christopher Columbus didn’t know where he ___. When he landed he didn’t know where he ___ when he got back to Spain he didn’t know where he ___.
A) was sailing / was / had been B) had sailed / was / was
C) is sailing / had been / has been D) will be sailing / will be / will have been
E) would sail / hadn’t been / haven’t been
7. That day after Mr. Brown ___ the letter he ___ me to clarify some details.
A) has studied / phoned B) studied / phoned
C) had studied / phoned D) had studied / had phoned
E) studied / is phoning
8. When Christopher Columbus ___ 14 he ___ a sailor.
A) is / became B) was / became
C) was / becomes D) are / become E) were / became
9. When Mr. Brown ___ to the party all the guests ___ at the table.
A) come / sat B) came / are sitting
C) came / were sitting D) comes / sit E) came / had sat
10. Nick ___ he ___ his homework by 4 o’clock.
A) say / has done B) said / had done C) says / do D) said / does
E) said / has done
11. The American ___ the question slowly so that we ___
A) repeated / should understand B) repeat / understood
C) repeats / would understand D) repeated / understand
E) repeats / understands
12. My sister ___ in Florida for one year when we ___ to New York.
A) has lived / came B) have lived / come
C) lived / come D) had lived / came E) live / came
12. He came to the writing table and ___ through the letters which ___ for him.
A) look / was waiting B) looked / were waiting
C) looks / has been waiting D) looked / waiting E) looks / are waiting
13. Ann ___ her work by 4 o’clock and ___ shopping.
A) finished / went B) finishes / will go
C) had finished / went D) has finished / go E) will finish / went
14. He ___ he ___ lunch an hour before.
A) say / had B) said / would have
C) says / shall have D) said / had E) said / had had
15. When we ___ the station the train ___ already ___ .
A) reach / has / left B) reached / had / left
C) reach / was / leaving D) shall reach / - / left E) were reaching / were / leaving