Objectives of knowledge management

Chapter 3
Managing digital business infrastructure
Summary
1 
Businesses need to provide a range a digital business infrastructure that can sup-
port users on a range of desktop and mobile platforms and is flexible enough to 
change with different business demands.
2 
Mobile platform decisions involve selection of which mobile operating systems to 
target, provision of mobile- based services and whether additional apps are required.
3 
A five- layer model for managing digital business infrastructure is reviewed where 
Level I is the applications layer, II is the systems software layer, III is the transport 
layer, IV is the storage or physical layer and V is the content or data layer.
4 
Integrating different web services using Cloud Computing can enable business soft-
ware functions to be added with limited bespoke development.
5 
Software as a Service (SaaS) providers are increasingly important as businesses 
look to reduce infrastructure costs and improve service delivery through external 
hosting of applications and data outside an organisation.
Exercises