Objectives of knowledge management

2 
Research users’ needs.
This is, of course, a prerequisite of any success-
ful information systems project. The IBF advise: ‘The leaders in the field carry 
M03_CHAF6542_06_SE_C03.indd 107
7/22/14 1:37 AM

---

108
Part 1
Introduction
out research with the aim of building a picture, for each of their main employee 
groups, of their working patterns, the processes they follow and where the frus-
trations, blockages and inefficiencies lie, as well as finding out in detail about 
how they currently use the intranet and where they think it could help them work 
more efficiently.’