Objectives of knowledge management



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Total cost of 
ownership (TCO) 
The sum of all cost 
elements of managing 
information systems for 
end- users, including 
purchase, support and 
maintenance.
Box 3.7 
Twelve ways to use your intranet to cut your costs 
This guidance is from the Intranet Benchmarking Forum (IBF), the world’s leading 
intranet and portal benchmarking group. 

Build bridges with internal customers.
Intranet initiatives are driven from the 
business units that will benefit. They say: ‘Where intranets are achieving costsav-
ings, the impetus often comes from business units or functions, not the central 
intranet team. From HR and finance to manufacturing units and customer service 
operations, it is these business areas that are best placed to identify inefficient pro-
cesses and practices in their area, and then approach the intranet team for help.’

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