Objectives of knowledge management

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3.1
Innovation at Google 121
This chapter is an introduction to Internet hardware and software 
technologies. It gives the technical background to Chapters 1 and 
2 and to Parts 2 and 3. Its focus is on understanding the technology 
used but it also gives an introduction to how it needs to be 
managed. The main chapters that cover management of the digital 
business infrastructure are:
● 
Chapter 10
, Change management
● 
Chapter 11
, Analysis and design (including architecture design)
● 
Chapter 12
, Implementation and maintenance – this focuses on 
the issues in selecting the software used for publishing content 
such as content management systems and blogs
Links to other chapters
Learning outcomes