Muqova rasmi Fotolia

Orientation on usefulness for citizens, businesses and public administration: Potential eGovernment user’s citizens and businesses should be fully aware of the services offered to them and be able to access them. In particular, broadband access in rural areas should be improved as well as citizens' digital/media literacy.

Cost-effectiveness and efficiency: In order for the public administration to be able to provide rapid, cost-efficient and high-quality services, it should design process chains within the public administration, which should be supported by electronic means, following a customer-centric approach. The various processes will be digitised to the most possible extent, while the Federal Government and the States will put the appropriate legal, organisational and technical instruments in place for ensuring the mandatory use of digital technologies.