Muqova rasmi Fotolia

December 2012

The single phone number for contacting government authorities in Germany, 115, was welcomed by the citizens, as indicated by a survey from the Institute of Allensbach. The findings of the survey in December 2012 show that the central and local press and publicity work begun to bear fruits: In the areas where the authorities' number is unlocked, 49 percent have already heard of the 115. In 2012, 150 additional local authorities joined the 115 service. In total, the number of users has increased tenfold in since the beginning of the pilot phase in 2009.