Muhammad al-xorazmiy nomidagi toshkent axborot texnolohiyalariuniversiteti

Foydalanilgan adabiyotlar

1. 
   K.Anderson, K. Ker “Customer Relationship Management”, 2002 yil Toronto
   
2. 
   Dr. Hisham Sayed SolimanCustomer Relationship Management and Its Relationship to the Marketing Performance, International Journal of Business and Social Science 10-son, 2011 yil
   
3. 
   The Effect Of Customer Relationship Management (CRM) On
   
4. 
   Achieving Competitive Advantage Of Manufacturing Tractor
   
5. 
   Mehrdad Alipour, Mohammad Hallaj Mohammadi, Global Journal of Management and Business Research 11-son, 2011 yil
   
6. 
   Buttle. Francis, 2009, Customer Relationship Management, concept & Technology, Elsiveir, London
   
7. 
   Douglas. M. Lambert, 2010, CRM as a business process, Journal of business & industrial marketing
   
8. 
   Jean. Donio, Paola. Massari&Pasiante, 2006, customer satisfaction&loyalty in digital enviroment, Journal of customer relation