Ministry of Higher and Secondary Specialized Education of the Republic of Uzbekistan

SPEAKING
(Students own answers assessed by Teachers )
WRITING
(Students own answers assessed by Teachers )
60

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SERVICE M ANAGEM ENT
• 
analyse the different types of services 
OBJECTIVES
• 
use relative clauses properly
•  practice writing a complaint letter
Skills to be practiced: listening, speaking, reading, writing.
STARTER
Focus  students’ attention on the pictures.  They give their ideas why 
people and agencies need business cards and advertisements.
Possible  answers:  people  and  agencies  use  business  cards  and 
advertisements to offer their goods and services, to appeal to customers 
and to increase the number of their consumers.