Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc


Annual International CHRIE Conference & Exposition



Download 5,44 Mb.
Pdf ko'rish
bet397/1118
Sana31.01.2022
Hajmi5,44 Mb.
#419446
1   ...   393   394   395   396   397   398   399   400   ...   1118
Bog'liq
CONSUMERS ENVIRONMENTAL CONCERN IN THE L

 
2007 Annual International CHRIE Conference & Exposition 
187
responses by showing empathy and compassion, giving an apology, and flexibility of complaining procedures (Tax 
et al., 1998).
Some limitations in which this study could not escape from are as follows. First, the results of this study 
might be affected by respondents’ memory bias because the study was based on the cross-sectional survey to 
respondents who had stayed in five-star hotels in the metropolitan city of Seoul. Future research would be able to 
adopt longitudinal design to trace the relationship between customers’ perceived justice associated with service 
recovery over time, because most relationship variables may be measured more accurately in the time-series design.
Second, future research could focus on the empirical validation of the recovery paradox across different segments 
(accommodation, restaurant, and casino) of other hospitality industries. Recovery paradox may be understood as not 
being realized, because the impact of first critical failure is too devastating to be made up by recovery efforts in 
some sectors of tourism industry. However, recovery paradox could be found in other segments of the hospitality 
industry, so that further research may confirm it across different types (e.g., resort hotel vs. downtown hotel or 
luxury restaurant vs. quick service restaurant) of businesses within a segment of hospitality industry.

Download 5,44 Mb.

Do'stlaringiz bilan baham:
1   ...   393   394   395   396   397   398   399   400   ...   1118




Ma'lumotlar bazasi mualliflik huquqi bilan himoyalangan ©hozir.org 2024
ma'muriyatiga murojaat qiling

kiriting | ro'yxatdan o'tish
    Bosh sahifa
юртда тантана
Боғда битган
Бугун юртда
Эшитганлар жилманглар
Эшитмадим деманглар
битган бодомлар
Yangiariq tumani
qitish marakazi
Raqamli texnologiyalar
ilishida muhokamadan
tasdiqqa tavsiya
tavsiya etilgan
iqtisodiyot kafedrasi
steiermarkischen landesregierung
asarlaringizni yuboring
o'zingizning asarlaringizni
Iltimos faqat
faqat o'zingizning
steierm rkischen
landesregierung fachabteilung
rkischen landesregierung
hamshira loyihasi
loyihasi mavsum
faolyatining oqibatlari
asosiy adabiyotlar
fakulteti ahborot
ahborot havfsizligi
havfsizligi kafedrasi
fanidan bo’yicha
fakulteti iqtisodiyot
boshqaruv fakulteti
chiqarishda boshqaruv
ishlab chiqarishda
iqtisodiyot fakultet
multiservis tarmoqlari
fanidan asosiy
Uzbek fanidan
mavzulari potok
asosidagi multiservis
'aliyyil a'ziym
billahil 'aliyyil
illaa billahil
quvvata illaa
falah' deganida
Kompyuter savodxonligi
bo’yicha mustaqil
'alal falah'
Hayya 'alal
'alas soloh
Hayya 'alas
mavsum boyicha


yuklab olish