LITERATURE REVIEW
Crises in Turkey
The growth and profitability of Turkish tourism industry have been affected by various crises such as crisis
from diseases, natural disasters, political issues, and economic issues since 1990's. As shown in Table 1, these crises
such as security and terrorism related crises, economical crises and natural disasters between 1990 and 2004 affected
travel agents in all over the country. Among these several types of crises, one of the crises that are related with the
security is war (Mihalic, 1999; Mansfeld, 1994). Mansfeld (1994) asserts that if any war or war related crisis
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