Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

 
2007 Annual International CHRIE Conference & Exposition 
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2007 Annual International CHRIE Conference & Exposition 
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2007 Annual International CHRIE Conference & Exposition 
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2007 Annual International CHRIE Conference & Exposition 
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2007 Annual International CHRIE Conference & Exposition 
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THE INFLUENCE OF EMPLOYEE SATISFACTION ON ORGANIZATIONAL COMMITMENT: 
EMPIRICAL EVIDENCE IN HOTEL FIRMS ON GRAN CANARIA 
Desiderio J. García-Almeida 
University of Las Palmas de Gran Canaria 
Las Palmas de Gran Canaria, Spain 
Petra De Saá-Pérez 
University of Las Palmas de Gran Canaria 
Las Palmas de Gran Canaria, Spain 
and 
Margarita Fernández-Monroy 
University of Las Palmas de Gran Canaria 
Las Palmas de Gran Canaria, Spain 
ABSTRACT 
In today’s dynamic environment, the role of workers and their level of organizational commitment are 
becoming increasingly important for business success, which is especially relevant on the service industry in 
general, and the tourist sector in particular. Employee satisfaction is considered an essential ingredient for 
developing organizational commitment. The main purpose of this study is to describe the different facets of 
employee job satisfaction, i.e. job conditions, reward system, relations with superiors and colleagues, organizational 
human resources (HR) policies, and to analyze their influence on the employees’ organizational commitment in the 
context of the hotel industry.