Management perception of service quality in the hospitality industry

5.3
 
Learning and development during thesis process 
Regarding my own development and learning process during the thesis process a 
couple of this come to mind. 
First of all, the resource of time was against me in the development of this report. At 
first the planning seemed concrete that if I would follow all the steps I would be able 
to finish on time, or as preferred before May. Yet this was not the case. Unfortunately 
I had courses during the 1
st
and 2
nd
period which heavily affected my ability to work on 
this report. Never the less I had pushed through, finished my literature review on time 
but then came the scheduling of interviews. I had already foretold that half of the 
participants would actually participate in having an interview and after having contact 
12 hotels for an interview in the end only 4 participants actually took part in the 
interviews.
I was disappointed because of this but then decided that even such as small sample 
could provide interesting information and provide more clarity on the objective of this 
thesis.
Secondly, during the presentation part, I was thoroughly delighted to have received 
such critical but constructive feedback which lead to the improvement of this report.
Even though there were positive remarks about this report I was more focussed on the 
critical parts which still needed work or touch which would lead to finishing this 
report. In the end I am quite happy with the process of this all, it was a such an eye 
opener to grasp the time and resources it takes to write a proper qualitative research 
report especially the time it takes to designing the proper framework to acquire the 
adequate results needed. 

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56 
6
 
References 
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