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North America[edit]

In North America, initiated by the work of Herbert A. Simon on "learning by doing" in semantically rich domains,[59][60] researchers began to investigate problem solving separately in different natural knowledge domains – such as physics, writing, or chess playing – thus relinquishing their attempts to extract a global theory of problem solving (e.g. Sternberg & Frensch, 1991). Instead, these researchers have frequently focused on the development of problem solving within a certain domain, that is on the development of expertiseChase & Simon, 1973Chi, Feltovich & Glaser, 1981).[61]

Areas that have attracted rather intensive attention in North America include:


  • Reading (Stanovich & Cunningham, 1991)

  • Writing (Bryson, Bereiter, Scardamalia & Joram, 1991)

  • Calculation (Sokol & McCloskey, 1991)

  • Political decision making (Voss, Wolfe, Lawrence & Engle, 1991)

  • Managerial problem solving ([62])

  • Lawyers' reasoning[63]

  • Mechanical problem solving (Hegarty, 1991)

  • Problem solving in electronics (Lesgold & Lajoie, 1991)

  • Computer skills (Kay, 1991)

  • Game playing (Frensch & Sternberg, 1991)

  • Personal problem solving (Heppner & Krauskopf, 1987)

  • Mathematical problem solving (Pólya, 1945; Schoenfeld, 1985)

  • Social problem solving[11][12]

  • Problem solving for innovations and inventions: TRIZ[64]

Characteristics of complex problems[edit]

Complex problem solving (CPS) is distinguishable from simple problem solving (SPS). When dealing with SPS there is a singular and simple obstacle in the way. But CPS comprises one or more obstacles at a time. In a real-life example, a surgeon at work has far more complex problems than an individual deciding what shoes to wear. As elucidated by Dietrich Dörner, and later expanded upon by Joachim Funke, complex problems have some typical characteristics as follows:[65]



  • Complexity (large numbers of items, interrelations and decisions)

  • enumerability

  • heterogeneity

  • connectivity (hierarchy relation, communication relation, allocation relation)

  • Dynamics (time considerations)

    • temporal constraints

    • temporal sensitivity

    • phase effects

    • dynamic unpredictability

  • Intransparency (lack of clarity of the situation)

    • commencement opacity

    • continuation opacity

  • Polytely (multiple goals)[66]

    • inexpressivenes

    • opposition

    • transience

Collective problem solving[edit]

See also: CrowdsolvingCollective actionCollaborative intelligenceMass collaborationCollective wisdomThe Wisdom of CrowdsDistributed knowledgeOnline participation, and Group decision-making

Problem solving is applied on many different levels − from the individual to the civilizational. Collective problem solving refers to problem solving performed collectively.



Social issues and global issues can typically only be solved collectively.

It has been noted that the complexity of contemporary problems has exceeded the cognitive capacity of any individual and requires different but complementary expertise and collective problem solving ability.[67]



Collective intelligence is shared or group intelligence that emerges from the collaboration, collective efforts, and competition of many individuals.


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