Logistics Sub-Sector Land Transportation

The associate also needs to appraise his executive immediately, & customer, whenever there are 
issues related to documentation problem, accidents, a GPS failure or any such contingencies. 
However, in reality, due to the uncertainties & road conditions, there are occasions when a truck 
scheduled for a pickup is not able to report on the said date and time. Here, an associate has to have 
a backup plan for an alternate vehicle in coordination with his executive. This is to ensure the trust 
placed by a customer is not lost for want of a vehicle. Any delay in despatching the consignment is 
never tolerated by any customer for reasons such as non-availability of the vehicle or any delay in the 
arrival of the vehicle due to emergencies on the road etc. Therefore, An associate needs always to be 
customer-centric and be well prepared with alternatives to win the confidence of all his customers. 
 
Fig. 5.1.2. Real
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Time GPS Tracking & Tracing of the Consignment
 
Notes 
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