Local and International Trends in Hospitality and Gastronomy

Conclusions and summary

The Delphi survey research confirmed the expert opinion, that outsourcing has become utilized widely in the recent years across several forms of organizational types. The nature of accommodation sector and hotel are suitable to have some of the activities outsourced. Outsourcing a wide range of different type of services (for instance laundry service, food and beverage service, housekeeping) is a recently increasing trend in the hospitality industry. The author investigated the food and beverage outlets in this study.
As Table 4 shows, there are some already existing examples in Hungary for outsourced food and beverage outlet management, but on the long-term, the
current operators focus on the in-house operation, and mainly, in the opening phase ask for outer support, help of outsourcing firms.
According to the expert opinion, food and beverage revenue should only be maximum 25% of the total hotel revenue but not more, in the case of adequate hotel property operation. The experts also emphasized the increasing significance of other complementary/additional services – on one hand to generate experience and also to add additional hotel revenue. In the case of Hungary wellness and spa treatments and related well-being related services were mentioned. The final agreement on hotel food and beverage outlet management was to first “make the in-house version work” and then start to consider further developments.

Table 4. Research result case examples by experts for hotel food and beverage management outsourcing in Budapest

Hotel Location – Outlet