Listening for ielts 7 Unit 1

Unit 5
: Listening Activity No. 4 
(
Patricia bought a videocassette recorder two weeks ago and she has some problem with it now. She is 
phoning the shop.
)
Salesman
: Hello, can I help you?
Patricia
: Yeah, I hope so. I've got a problem with a Sony videocassette recorder that I bought from your 
shop.
Salesman
: A VCR?
Patricia
: Yeah.
Salesman
: Programmable, isn't it?
Patricia
: Beg your pardon?
Salesman
: Programmable.
Patricia
: What do you mean by... programmable"?
Salesman
: You can programme the VCR to record TV shows while you're away.
Patricia
: Yes, that's what it is-what it ought to do. Yes, but I' m afraid it's not doing that. It won't record 
when I set the timer.
Salesman
: How long have you had it?
Patricia
: Only two weeks. I think it's got a one-year guarantee, hasn't it?
Salesman
: Yes, I believe it does.
Patrici
a: Yeah, the problem is that I can't find the guarantee certificate.
Salesman
: You've got your receipt?
Patricia
: Yes, I've got the sales receipt. Yes, now.
Salesman
: Yes.
Patricia
: Uh, can I bring it in to you?
Salesman
: Yes, I'd suggest you bring it back.
Patricia
: Yeah.
Salesman
: l' II take your name, just let me get a piece of paper, right, your name is…?
Patricia
: OK. My name is Patricia Hedge.
Salesman
: Yes, Miss Hedge, and the address?
Patricia
: It's 27 Greenford Avenue.
Salesman
: Greenford Avenue, I know where that is.
Patricia
: OK.

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