Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

See

business-to-business

(B2B) e-commerce

B2C e-commerce. 

See

business-to-consumer

(B2C) e-commerce

backward chaining, 432

balanced scorecard method, 474

bandwidth, 257, 262

banking services, m-commerce, 400

banner ads, 122

Basecamp (software), 66

Bay Area Rapid Transit (BART), 163–164, 182

Beacon Program (Facebook), 390

behavioral models of management, 458

behavioral targeting, 121, 133, 136, 392–393

benchmarking, 105

best practices, 105

BI. 

See

business intelligence

Bing (Microsoft), 270, 271, 284, 289, 382, 383

biometric authentication, 313–314, 326

bit, 209

Black Swans

(Taleb), 440

BlackBerry, 5, 6, 9, 181, 193, 288, 295, 374, 399,

400, 464

blade servers, 163, 176, 177, 186

Blinkx.com, 271

Blogger.com, 153, 273

blogging, 273

blogosphere, 273

blogroll, 272

blogs, 7, 272

affiliate marketing and, 389, 393

as collaborative tool, 75

malware and, 297

Bluefly, 405

BlueNile.com, 382

Bluetie (software), 66

Bluetooth, 276–277, 285, 295

book sales, 102

botnets, 299, 300

Boulder (Colorado), 36

BPM. 

See

business process management

bricks-and-clicks, 382

broadband connections, 247, 284, 374

Brown Bag Software vs. Symantec Corp

., 140

browsers. 

See

Web browsers

bugs (in software), 135, 143, 303, 326

build-to-order, 347

build-to-stock, 347

bullwhip effect, 342–343

bureaucracies

flattening of hierarchies, 91–92

organizational structure, 88

bus topology, 254, 255

business

business functions, 18–19

business processes, 19, 43–45

collaboration and teamwork, 55–58, 72

competitive forces, 94–96, 102, 115

disruptive technologies, 103–104

information systems department, 68–69,

73

information value chain, 24–25

innovation, 57, 75, 76

internationalization, 564, 584

levels in a firm, 56

management hierarchy, 56

value chain, 102, 116

value web, 106, 107, 116

See also 

business analytics; business

information systems; business

I 4

Index

---

intelligence; business models; business

processes; e-commerce; global business

business analytics, 453, 461

capabilities, 464–465

constituencies for, 465–466

defined, 462

delivery platform, 464

developments strategies, 468

toolset, 453, 463, 473

user interface, 464

business analytics software, 453, 463, 473

Business ByDesign (SAP), 357

business continuity planning, 311–312

business drivers, 562, 563

business ecosystem, 109–111

business firm, 84

business functions, 18–19

business information systems

decision-support systems (DSS), 48–49,

475, 477, 479, 480

e-business, 55

e-commerce, 55

e-government, 55

enterprise applications, 51, 53–55

executive support systems (ESS), 50, 72,

473–475, 480

intranets and extranets, 54–55, 72

management information systems (MIS),

17–18, 47–48, 72, 480

transaction processing systems (TPS),

45–47

business intelligence (BI)

about, 49–50

business analytics, 453, 461

business performance management, 475

capabilities, 464–465

constituencies for, 465–466, 471

data mining, 224–226, 237, 422, 431, 462

data visualization, 467

decision making and, 480

defined, 462

delivery platform, 464

developments strategies, 468

environment, 463–464

geographic information systems (GIS),

467–468, 482

infrastructure, 463

predictive analytics, 226, 466–467

in public sector, 468

vendors of, 463

Business Intelligence (Oracle), 359

business intelligence infrastructure, 463

business models

about, 13

e-commerce, 375, 382–384, 407

information systems, 26

online entertainment, 375

Business Objects (SAP), 359

business performance, databases to improve,

221–222, 237

business performance management (BPM), 475

business plan, linking systems projects to, 532

business process management (BPM), 

448, 491

business process redesign, 489, 490, 491–493,

519

case study, 495–496

tools for, 493–494

business process redesign, 489, 490, 491–493,

500, 519

change management, 540–542

cooptation, 574

critical success factors (CSFs), 532, 534

linking systems projects to business plan,

532

scoring models, 535–536