Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

employee relationship management (ERM)  

Software dealing with

employee issues that are closely related to CRM, such as setting

objectives, employee performance management, performance-

based compensation, and employee training.

encryption  

The coding and scrambling of messages to prevent their

being read or accessed without authorization.

end-user development  

The development of information systems by

end users with little or no formal assistance from technical

specialists.

end-user interface  

The part of an information system through which

the end user interacts with the system, such as on-line screens

and commands.

end users  

Representatives of departments outside the information

systems group for whom applications are developed.

enterprise applications  

Systems that can coordinate activities,

decisions, and knowledge across many different functions, levels,

and business units in a firm. Include enterprise systems, supply

chain management systems, and knowledge management

systems.