Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

Sources:

Rebecca Smith, “What Utilities Have Learned from Smart-

Meter Tests,” 

The Wall Street Journal

, February 22, 2010; “Smart

Grid: & Reasons Why IT Matters,” 

CIO Insight

, March 24, 2010;

Yuliya Chernova, “Getting Smart About Smart Meters,” 

The Wall

Street Journal

, May 10, 2010; Bob Evans, “IT’s Dark-Side Potential

Seenin SmartGridCity Project,” 

Information Week

, 

March 24, 2009; Bob Violino, “No More Grid-Lock,” 

Information

Week

, November 16, 2009; K.C. Jones, “Smart Grids to Get Jolt

from IT,” 

Information Week

, March 23, 2009; Rebecca Smith,

“Smart Meter, Dumb Idea?” 

The Wall Street Journal

, April 27, 2009;

Stephanie Simon, “The More Your Know…” 

The Wall Street

Journal

, February 9, 2009; and Matthew Wald and Miguel Helft,

“Google Taking a Step into Power Metering,” 

The New York Times

,

February 10, 2009.

CASE STUDY QUESTIONS

1. How do smart grids differ from the current

electricity infrastructure in the United States?

2. What management, organization, and technology

issues should be considered when developing a

smart grid?

3. What challenge to the development of smart grids

do you think is most likely to hamper their

development?

4. What other areas of our infrastructure could

benefit from “smart” technologies? Describe one

example not listed in the case.

5. Would you like your home and your community to

be part of a smart grid? Why or why not? Explain.

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LEARNING OBJECTIVES

S

After reading this chapter, you

will be able to answer the

following questions:

1.

What are business processes? 

How are they related to informa-

tion systems?

2.

How do systems serve the different

management groups in a business?

3.

How do systems that link the

enterprise improve organizational

performance? 

4.

Why are systems for collaboration

and teamwork so important and

what technologies do they use?

5.

What is the role of the information

systems function in a business?

CHAPTER OUTLINE

2.1

BUSINESS PROCESSES AND INFORMATION

SYSTEMS

Business Processes

How Information Technology Improves Business

Processes

2

.2

TYPES OF INFORMATION SYSTEMS

Systems for Different Management Groups

Systems for Linking the Enterprise 

E-business, E-commerce, and E-government

2.3

SYSTEMS FOR COLLABORATION AND

TEAMWORK

What Is Collaboration?

Business Benefits of Collaboration and Teamwork

Building a Collaborative Culture and Business

Processes

Tools and Technologies for Collaboration and

Teamwork

2.4

THE INFORMATION SYSTEMS FUNCTION IN

BUSINESS

The Information Systems Department

Organizing the Information Systems Function