Job Access and Reverse Commute (jarc) Program fy 2009 Service Profiles Region X alaska, Idaho, Oregon, and Washington October 2010 fta-08-0162 Job Access and Reverse Commute (jarc) fy 2009 Service Profiles: Region X

Idaho

Valley Regional Transit (1736)

Valley Regional Transit (877)

Mobility Manager (1365)

Location: Ada and Canyon County (ID)
Type: Information-Based Services/Mobility manager
Goal: Improved access/connections
Service description: Develop mobility management strategies based off of the region's transportation service coordination plan which intend to fill gaps in service while serving those with disabilities, those with low-income, and older adults. 
Evaluation: Performance measure and evaluation criteria have been developed in the scope of the mobility management project. As projects are implemented, evaluation will occur. 
Accomplishments: Development of the accessible cab project. Innovative elements - ride reimbursement and voucher program.
Lessons learned: Service has not been started - planning only 

Oregon

Lane Transit District (1738)

Nelson Nygaard (873)

One-Stop Call Center Cost Model Development (1179)

Location: Lane County (OR)
Type: Information-Based Services/Information materials/marketing
Goal: Improved customer knowledge
Service description: LTD manages an array of transportation programs through the RideSource Call Center a “one-stop” transportation resource center for the region (Lane County). Each has a different set of eligibility criteria, rules, and purpose. For example:
- Under the Americans with Disabilities Act (ADA), persons who are unable to use LTD bus service due to a disability go through a functional eligibility process to determine whether or not they meet ADA requirements. Someone may be determined to be eligible for some or all of their transportation and can access RideSource curb-to-curb service regardless of the purpose of the trip. Riders pay the established fare.
- Under Medicaid’s Non-Emergency Medical Transportation program, low-income individuals who qualify for Medicaid services are evaluated based on whether or not they have other transportation resources available to them. They are eligible for the “least cost, most appropriate” means of getting to and from Medicaid medical appointments. Medicaid only pays for medical trips. Riders do not have to pay.
- Under an agreement between LTD and Lane County Developmental Disabilities (DD) Services, a select number of individuals are eligible for ongoing transportation to and from work using JARC, state and local funds. DD Services and LTD share the cost of these work trips. Low-income participants do not have to pay.
As more projects and activities get integrated into the Call Center it is imperative to develop a more sophisticated and rigorous cost allocation methodology and model to distribute cost across programs and activities. The Cost Model will enhances the capabilities of the Call Center and furthers our ability to integration and coordination services for individuals with disabilities, older adults, and low-income individuals within the Call Center by creating accountability.