Job Access and Reverse Commute (jarc) Program fy 2009 Service Profiles Region X alaska, Idaho, Oregon, and Washington October 2010 fta-08-0162 Job Access and Reverse Commute (jarc) fy 2009 Service Profiles: Region X

Location: Pierce County (WA)
Type: Information-Based Services/Mobility manager
Goal: Improved access/connections
Service description: The Mobility Manager works with the Pierce County Coordinated Transportation Coalition (PCCTC) which serves all of Pierce County. The PCCTC writes the local coordinated plan for special transportation for the county, and develops the grant funded programs that provide the special needs transportation for the people of the county. The Mobility Manger developed a website for the PCCTC this year, which provides a "one shop stop" for anyone looking for information about the special needs transportation services available. The Mobility Manager also plans, schedules, and facilitates "Travel Options" workshops to teach human services case mangers about the services available in the county.
Evaluation: Through our funding proposals, the PCCTC sets goals and develops strategies to deliver special needs transportation services. Our Beyond the Borders ride service program sets a goal to increase ridership by 5%, and through outreach and marketing we continue to meet that goal each quarter. The Mobility Manger also developed the website to promote the rides services, and organizes the Travel Options workshops to promote the services to people in the community.
Accomplishments: This year the Mobility Manger's greatest accomplishment was developing the new website for the PCCTC. Now all of the human services transportation and the public transportation are available on one website. the websites also has the PCCTC meeting dates, and news about current issues and projects the PCCTC is working on.
Lessons learned: There are many approaches to mobility management. A large part of the work is keeping people in the community informed about the services that are available to them. In Pierce County we use our website, Travel Options workshops for case managers, outreach to community groups, and personal face to face and telephone contacts.