Job Access and Reverse Commute (jarc) Program fy 2009 Service Profiles Region X alaska, Idaho, Oregon, and Washington October 2010 fta-08-0162 Job Access and Reverse Commute (jarc) fy 2009 Service Profiles: Region X

Evaluation: The Swan Island TMA's vendor for the Swan Island Evening Shuttle keeps daily rider counts and reports to the TMA with weekly numbers.
Accomplishments: Adding the by-request feature to this service in 2009 has been well received by riders and successful. The Evening Shuttle operator may be reached via cell phone for pick up in newly expanded areas; the operator checks the phone for requests during layover every 1/2 hour. Drop off requests are simply made to the operator who has an excellent service record.
Lessons learned: Operators are the key... keeping on schedule, but more important reaching out to new riders and welcoming them aboard. Key data: shift start and end times for employers along a proposed route. Employment density is critical to success of transit in employment centers.

Tricounty Metropolitan Transportation District of Oregon (496)

TriMet fixed route bus service (438)

Location: Portland (OR)
Type: Trip-Based Services/Fixed route
Goal: Extended hours/ days of service
Service description: TriMet provides local match for the Portland Regional Job Access Reverse Commute program. This match is provided in the form of fixed route bus service, specifically increases in service on Line 6 – MLK Jr. Blvd, Line 33 – McLoughlin, and Line 71 – 60th/122nd Ave. Increases include extended evening hours and weekend service. All three routes operate in communities identified in the regional Job Access Plan as targeted communities (i.e. high concentrations of either low-income households or entry level job opportunities).
Evaluation: Ridership is the primary means of evaluating the investment in service hours. Cost per ride is another means of evaluating the efficiency of service.
Accomplishments: Sustained ridership 
Lessons learned: Apply spatial analysis to best determine where to invest service hours

Tualatin Chamber of Commerce (497)

Tualatin Shuttle (437)