International standard iso 9000

3.2.14 
effectiveness
extent to which planned activities are realized and planned results achieved
3.2.15 
efficiency
relationship between the result achieved and the resources used
3.3 Terms relating to organization
3.3.1 
organization
group of people and facilities with an arrangement of responsibilities, authorities and relationships
EXAMPLE Company, corporation, firm, enterprise, institution, charity, sole trader, association, or parts or combination
thereof.
NOTE 1 The arrangement is generally orderly.
NOTE 2 An organization can be public or private.

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ISO 9000:2005(E)
10
© ISO 2005 – All rights reserved
NOTE 3 This definition is valid for the purposes of quality management system (3.2.3) standards. The term
“organization” is defined differently in ISO/IEC Guide 2.
3.3.2 
organizational structure
arrangement of responsibilities, authorities and relationships between people
NOTE 1 The arrangement is generally orderly.
NOTE 2 A formal expression of the organizational structure is often provided in a quality manual (3.7.4) or a quality plan
(3.7.5) for a project (3.4.3).
NOTE 3 The scope of an organizational structure can include relevant interfaces to external organizations (3.3.1).
3.3.3 
infrastructure
〈
organization
〉
 system (3.2.1) of facilities, equipment and services needed for the operation of an organization
(3.3.1)
3.3.4 
work environment
set of conditions under which work is performed
NOTE Conditions include physical, social, psychological and environmental factors (such as temperature, recognition
schemes, ergonomics and atmospheric composition).