... is not what I expected/was expecting.
I want to know what you are going to do about this situation.
Thanking
I'm very grateful for...
I'd like to thank you very much for...
I very much appreciated...
Apologizing
I'm very sorry that/about...
Please forgive me for...
I'd like to apologize about...
Please accept my apologies
5. Ending your letter
First of all, in English we often end letters before the sign off with certain phrases. These can
be included in most letters and will make your letter seem realistic and polished. For a formal
letter, you could use:
If you require any further information, please do not hesitate to contact me. Thanking
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