Ielts lvl 1 lesson 3

Advantage: Communication Log
 
Technology has made it easy to keep extended communication logs. Emails and 
texts are easily tracked to confirm what was discussed in previous 
correspondence. Even phone conversations can be recorded and logged in 
digital formats through customer retention management software. Whether to 
quickly review what was discussed or to keep a legal record of correspondence, 
technology has made logging communications much easier.
Disadvantage: Informal Communication
 
Traditional written correspondence such as letters via postal mail is usually 
more professional in format and tone, while email and texting can show a lower 
standard of professionalism. This can become a problem if clients feel that the 
informal nature is a reflection of actual capability. Professionalism suggests 
whether a company is capable of doing the job it was hired for. Informal 
communications may tarnish a company's reputation.
For example, if an employee addresses a customer in an email, "Hey Linda," 
this simple informal salutation may be perceived as too casual or perhaps even 
unprofessional by some. If the body of the email uses slang or improper 
grammar, the reader might delete the email before finishing it. It's important to 
know your clients or customers on a fairly casual basis before you jump right in 
with a first-name salutation, and to always keep your level of business 
communications professional.

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Advantage: Mobile Workers
 
Technology has transformed the workforce into a mobile workforce. This 
means that people can work from home or from anywhere in the world, and can 
collaborate with team members via cell phones, internet resources or video 
conferencing. This creates employees who are more productive and happier, 
and who have greater flexibility in work hours and their location. Mobile 
workers can access all relevant forms, information and company materials in 
exactly in the same way as in-office employees.
Advantages and Benefits of Email for a 
Business
are no longer at the mercy of the speed of the post office and don't have to roll the dice on 
whether someone is in the office to receive a phone call. Businesses can save money, open up 
effective marketing options, keep communication lines open within a company and collaborate 
on projects all through the use of email. Up and coming generations of workers are more 
comfortable using email than traditional letters or memos. Companies can explore methods of 
using email to reach important goals and make business more efficient.