Ielts jeremy Chiron Ideas and Examples for ielts speaking

12. How could some shops provide better service to customers
？
I think a lot of shops and restaurants in China should be cleaner and better organized. I also think
that many shop assistants are unqualified
．
They only know how to greet customers by repeating
identical phrases again and again like
：
"Thank you for coming; we hope you can come back again
soon." It gets very annoying and repetitive. In addition, shop assistants should know everything
about their products. I hate it when I go to a shop and I ask a question to the young girl working
there, and she tells me she doesn't know and she has to ask her supervisor. It is such a waste of time.
I believe that salespeople should be well-trained. It would be beneficial to the shop, as well as
customers.

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A Company Someone You Know Works for
Tell me about a company that someone you know works for.
You should say:
what the company does
who you know who works there
where the company is located
and explain whether you would like to work for that company too.
．
English training school in my hometown: I studied English there. Common in China
．
15 teachers
：
small company, but use a franchise from Beijing
．
Academic department
＋
marketing department
＋
sales department
．
Good place to work
＝
nice atmosphere
＋
reliable staff
＋
pretty good pay
．
Growing every year, but more competition
＋
hard to retain good teachers
Let me tell you about an English training school in my hometown. The company is called
Golden English, and it is conveniently located in a skyscraper in the city center. I studied there for
2 months in order to improve my English and prepare for the IELTS test. I made friends with the
teachers and the salesmen. You know, in China, these kinds of schools are very common, as many
students plan to study abroad or immigrate.
The company counts 15 teachers
．
It is a pretty small business compared to other
establishments
．
It is a franchise, and the boss from the school must pay money every year to the
headquarters in Beijing in order to use the name "Golden English".
I believe there are three departments in the company. The academic department is the one made
up of teachers
．
Their manager is a Chinese lady who is a teacher herself. They organize schedules,
plan the classes and place students in the appropriate level. There is also a marketing department.
They are in charge of advertising. Their job is to promote the school. They use different methods
：
they work on the website, and they organize speeches and activities for the school in different
universities
．
They also publish articles in the newspapers. Finally, there's the sales department, with
4 or 5 ladies who sell the courses. They answer the phone when you call in. And if you want to study
there, you will have to talk to them first to negotiate a plan and a better price.
This English training center seems like a very nice place to work. People are all friendly and
welcoming. The teachers are considerate and responsible. The staff is very professional and reliable.
The teachers told me that the salary is also pretty good, especially in the summer during the busy
season.
It seems like business is growing year after year, although the competition in the English sector
is getting fierce
．
Nowadays there are so many training schools in my hometown. Students have too
many choices, and it is difficult for students to know which school is better. But it is also tough
（
=difficult) for the schools to retain
（
=keep) their staff and their customers.

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