Human resource management practice I also available by michael armstrong

Chapter 

12

  Organization Development

161

 

●

Support – the perception of the degree to 

which superiors tolerate members’  

behaviour, including willingness to let 

members learn from their mistakes without 

fear of reprisal.

 

●

Recognition – the perception that members’ 

contributions to the organization are 

acknowledged.

 

●

Fairness – the perception that organizational 

policies are non-arbitrary or capricious.

 

●

Innovation – the perception that change and 

creativity are encouraged, including risk-

taking into new areas where the member has 

little or no prior experience.

Employee attitude or opinion 

surveys

A  number  of  organizations  conduct  attitude  or 

opinion  surveys  on  behalf  of  their  clients.  Apart 

from the advantage of being well-tested and profes-

sionally  administered  they  also  facilitate  bench-

marking.  Surveys  provided  by  such  organizations 

include the CIPD People and Performance employee 

questionnaire, the IES engagement survey, the Gallup 

engagement  survey  and  the  Saratoga  engagement 

and commitment matrix.

A  toolkit  for  designing  and  using  attitude  sur-

veys  is  provided  in  Chapter  73  of  this  handbook. 

which  includes  an  example  of  a  general  attitude  

survey.