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Competency headings

The most common competencies included in com-

petency  in  frameworks  are  people  skills,  although 

outcome-based  skills,  such  as  focusing  on  results 

and solving problems, are also popular. The more 

common competency headings included in the frame-

works of organizations responding to a Competency 

and  Emotional  Intelligence  survey  in  2006/7  are 

shown in Table 7.1.

The first seven of these were used in over 50 per 

cent of the respondent organizations. The 49 frame-

works included 553 competency headings. No doubt, 

many  of  these  overlapped. The  typical  number  of 

competencies  was  seven,  rising  to  eight  where  the 

frameworks applied solely to managers.

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