Review of Uber’s innovation and diversification

Share your ETA and location. Riders can easily share their ride details, including the specific route and estimated time of arrival, with friends or family for extra peace of mind. Friends or family members will receive a link where they can find out in real time the name and photo of the driver, the vehicle, and track where you are on the map until you arrive at your destination — all without downloading the Uber app.

13.2 Riders who are blind or low-vision

With VoiceOver iOS, Android TalkBack, and wireless braille display compatibility, the Uber app makes it easier for riders who are blind to get from A to B at the push of a button.

13.3 Riders with Service Animals

In the United States and Canada, they have taken various steps to provide Uber driver-partners with information regarding their obligations to transport riders with service animals. These steps include:

In-app notifications for new and existing drivers: All new and existing driver-partners will receive an in-app notification that requires them to acknowledge their contractual and legal obligations related to accepting service animals on trips.

Updated quarterly communications: All driver-partners will receive an email once every three months with information related to transporting riders with service animals.

13.4 Riders with mobility disabilities

They’re using technology to make transportation more accessible and reliable for riders with mobility disabilities, including through WAV (wheelchair accessible vehicles).

Uber WAV lets riders who use non-folding, motorized wheelchairs to connect with drivers in wheelchair accessible vehicles that are equipped with ramps or lifts.

They using several Uber WAV models in cities around the world (e.g. in New York, Washington, DC, Boston, Chicago, Philadelphia, London, Bangalore, and Toronto) to determine which wheelchair accessible vehicle options best meet the needs of our riders and driver-partners.