Final report

Lack of SME capacity captures a cluster of 

challenges associated with being constrained 

by resourcing issues that are difficult to 

address - time, skills, trained staff, knowledge. 

Together, this “lack of…” is associated with a 

sense of anxiety over the costs, lack of time, 

staffing issues, need for investment, and so 

on. 

2. 

Technology - Strategic issues captures a cluster of difficulties associated with the availability, cost, choice 

of possible technologies/ solutions that are available and the need to persuade staff/convince managers to 

adopt new technologies. It suggests that specific, technology-related decision-making is potentially an issue, 

and that decision support is needed to identify solutions efficiently and effectively. 

3.