How to improve cross-cultural communications in the workplace

1. Do your research
Before you meet your new member of staff, research the target culture. Many cultures expect a degree of formality at the beginning of communication between individuals. Every culture has its own specific way of indicating this formality and as a leader or practitioner in the HR field, appropriate etiquette goes a long way in respecting other people’s culture.

2. Preconceptions and stereotypes

Preconceived notions and stereotyping occur when oversimplified characteristics are used to judge a group of people or an individual associated with a group. Reducing the default behaviour of seeing things as ‘good’ or bad’ without really understanding the intent.

3. Avoid slang

Non-native English speakers may understand the individual words you use, but not the context or the meaning of slang words, idioms or sayings. Even when speaking the same language and using the same words, individuals can interpret the strength of a word very differently. As a result, you could end up confusing them or even offending them.

4. Be aware of nonverbal misinterpretations 

We send and receive non-verbal messages through our body language, facial expressions, and eye contact. Even clothing and furniture style can communicate an intended or unintended message. 

5. Speak slowly

Even if English is the common language in a cross-cultural situation it’s not a good idea to speak at your normal conversational speed. Modulating your pace will help, as will speaking clearly and pronouncing your words properly. This does not mean that you speak at a snail’s pace which can be seen as both annoying and patronising.