part of the application process. These screenings, however, are not specific
enough, are often supposed to cover a broad range of conditions, and may not
always be the most cost-effective or efficient clinical practice.
Medical documentation is primarily paper-based. No comprehensive
evaluations of work processes in primary health care with the aim of
improving efficiency and patient satisfaction seem to have been carried out.
However, the most recent report by the Ministry of Health working group
on the implementation of primary care reform has covered some aspects of
work processes in primary care settings. Its recommendations included, for
instance, improvements to patient waiting areas, new arrangements for booking
appointments and revising reporting documents (Ministry of Health, 2007).
However, it is unclear if any of these recommendations have been addressed.
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