Health ministry of republic of moldova the university of medicine and pharmacy nicolae testemiţanu

Communication traps to avoid. 

Using highly technical language or jargon when communicating 
with the patient. 

Not showing appropriate concern for problems voiced by the 
patient. 

Not pausing to listen to the patient. 

Not verifying that the patient has understood the information 
presented. 

Using an impersonal approach or displaying any degree of 
apathy in communications. 

Not becoming sufficiently available to the patient. 
Questions for self-evaluation: 
1.
Name the factors which affect the doctor’s personality. 
2.
Explain the common problems in a doctors’ practice. 
3.
Which are the barriers to patient-physician communication? 
4.
Define the patient-physician communication as an integral part 
of clinical practice. 
5.
Characterize a good doctor from a patient point of view. 
6.
Describe the strategies of recommended patient-physician co-
mmunication.
7.
Enumerate the communication traps to avoid in a D-P relation-
ship. 
 
Bibliography 
1.
STEWART M. A. 
Effective physician-patient communication and 
health outcomes
: a review. CMAJ. 1995. 

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2.
CIECHANOWSKI P. S. KATON W. J. 
The patient-provider 
relationship: attachment theory and adherence to treatment in 
diabetes.
Am J. Psychiatry. 2001.
3.
JACOB J. 
Consumer access to health care information: its effect on 
the physician-patient relationship.
Alaska Med. 2002.
4.
SUCHMAN A.L, Markakis K, BECKMAN H. B. 
A
model of empathic 
communication in the medical interview.
JAMA. 1997. 
5.
PLANTE Thomas G. 
Contemporary clinical psychology.
Second 
Edition. Santa Clara University. 2005.

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