Giving and Receiving Feedback Objectives

Review: What is effective feedback?

Feedback is:

• Information about the past given in the present, with the goal of influencing behaviour or performance in the future
• Information that we are constantly giving or receiving, whether we intend to or not

Review: What is effective feedback

Feedback is not:

• Coaching – Coaching is a relationship that uses feedback as a tool to help employees grow.
• Criticism – Criticism provides information on what behaviours or actions were wrong, but does not provide solutions on how to remedy issues for the future.