Fundamentals of Management, 8th ed

Chapter 1: Understanding the Manager’s Job

1 5

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

---

the workplace than had been previously believed. In the lighting experiment, for exam-

ple, the results were attributed to the fact that both groups received special attention and

sympathetic supervision for perhaps the first time. The incentive pay plans did not work

because wage incentives were less important to the individual workers than was social

acceptance in determining output. In short, individual and social processes played

major roles in shaping worker attitudes and behavior.