Fundamentals of Management, 8th ed


Chapter 1: Understanding the Manager’s Job 1 5



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management english

Chapter 1: Understanding the Manager’s Job

1 5

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the workplace than had been previously believed. In the lighting experiment, for exam-

ple, the results were attributed to the fact that both groups received special attention and

sympathetic supervision for perhaps the first time. The incentive pay plans did not work

because wage incentives were less important to the individual workers than was social

acceptance in determining output. In short, individual and social processes played

major roles in shaping worker attitudes and behavior.




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