Fundamentals of Management, 8th ed

technical skills

The skills necessary

to accomplish or

understand the

specific kind of work

done in an

organization

interpersonal skills

The ability to

communicate with,

understand, and

motivate both

individuals and

groups

conceptual skills

The manager’s

ability to think in the

abstract

8

Part 1: An Introduction to Management

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together, and to view the organization in a holistic manner. This ability allows them to

think strategically, to see the “big picture,” and to make broad-based decisions that serve

the overall organization. Reed Hastings’s idea to extend the payment model used by

health clubs to the video rental market came from his strong conceptual skills.