Fundamentals of Management, 8th ed

Fundamental Management Skills

To carry out these management functions most effectively, managers rely on a number

of different fundamental management skills, of which the most important are technical,

interpersonal, conceptual, diagnostic, communication, decision-making, and time man-

agement skills.

8

Organizing

Determining how

best to group

activities and

resources

Controlling

Monitoring

and correcting

ongoing activities

to facilitate goal

attainment

Planning and

Decision Making

Setting the organiza-

tion’s goals and

deciding how best

to achieve them

Leading

Motivating members

of the organization

to work in the best

interests of the

organization

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F I G U R E 1 . 2

The Management Process

Management involves four basic activities—planning and decision making,

organizing, leading, and controlling. Although there is a basic logic for describing

these activities in this sequence (as indicated by the solid arrows), most managers

engage in more than one activity at a time and often move back and forth between

the activities in unpredictable ways (as shown by the dotted arrows).

leading

The set of processes

used to get members

of the organization to

work together to

further the interests

of the organization

controlling

Monitoring

organizational

progress toward goal

attainment