Fundamentals of Management, 8th ed

F I G U R E 7 . 1

Steps in the Change Process

Managers must understand how and why to implement change. A manager who,

when implementing change, follows a logical and orderly sequence like the one

shown here is more likely to succeed than a manager whose change process is

haphazard and poorly conceived.

Chapter 7: Organization Change and Innovation

1 9 7

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tobacco and food giant. Headquarters staffers in Atlanta know so little about what’s hap-

pening in New York that some call their office ‘the mushroom complex,’ where they are

kept in the dark.”

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More recently, 13,500 British Airways cabin crew members voted

to participate in a strike over a heavily traveled holiday season. The action against the

airlines was spurred by high levels of uncertainty as British Airways planned to merge

with another airline and proposed cutting 1,700 jobs and freezing employee wages in

the process.

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