Founded in 1987, Huawei is a leading global provider of information and communications

Enterprise business:
 In 2020, the digitalization 
of this unit was focused on the company’s 
survival through the creation of a series of 
digital tools, ranging from multi-currency 
transactions and zero-touch transactions 
(i.e., a smoother transaction stream without 
human intervention) to online collaborations 
with partners’ virtual teams at the prefectural 
and municipal level, achieving contactless 
transactions and driving up efficiency during 
the pandemic.
– 
Consumer business:
 This unit has established 
a one-stop online sales platform, delivering the 
same experiences with offline services. The sales 
capabilities of all retail shops were improved 
through the launch of a sales assistant app, 
and the overall efficiency of all of its partners 
increased remarkably following the deployment 
of a one-stop partner services platform for over 
21,000 key partners.
– 
Field offices:
 Amid the pandemic, Huawei has 
used digital technologies to achieve remote 
command and contactless oversight of field 
offices, helping them achieve business targets 
and increase effectiveness and efficiency. 
With online conferences and virtual product 
demonstrations, field offices maintained 
close contact with customers and delivered 
better customer experiences. Total customer 
engagements increased in 2020, while the 
number of high-level and strategic summits for 
2020 remained on par with 2019. The company 
has also digitalized its own transaction 
procedures and connected its IT systems with 
customer systems. This allows for contactless 
transactions and delivery, and furthers our 
digital connectivity with customers. The 
company has leveraged digital technologies to 
efficiently manage field operations teams in 
spite of the impact of the pandemic on global 
mobility.
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In 2020, Huawei continued to roll out 
the Transformation Program for Software 
Engineering Capability Enhancement, 
improving company-wide software 
engineering capabilities and forging 
trustworthy and quality products.
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