Founded in 1987, Huawei is a leading global provider of information and communications

partner innovation, and accelerate the agile innovation 
of digital services.
We have reshaped the traditional network construction 
model to develop an agile, high-quality model 
that ensures optimal TCO by fully digitalizing the 
end-to-end construction process. This has been 
achieved through measures such as site surveys 
supported by panoramic cameras, AR-powered 
installation, production-line-level commissioning and 
integration, and intelligent acceptance. In terms of 
data center infrastructure, Huawei and carriers have 
jointly implemented a new model of Engineering, 
Procurement, Construction (EPC), under which we 
provide digital, intelligent, and prefabricated modular 
solutions, enabling ultra-fast service launches and 
optimal PUE.
Our intelligent operations services solution AUTIN 
provides a unified O&M data model and intelligent 
framework. AUTIN integrates digital and intelligent 
technologies into all scenarios and the end-to-end 
O&M process to create a new O&M model that 
supports human-machine collaboration. This model 
also supports prediction, evolution, and closed-loop 
management. We have also made our platform 
capabilities available to carriers and partners to 
facilitate O&M application development, lower related 
technological barriers, accelerate the upskilling of 
digital talent, and support transformation towards 
intelligent O&M. To date, AUTIN has been adopted in 
more than 100 projects around the world.
The HUAWEI SmartCare
®
 CEM solution continues to 
play a critical role in the experience management of 
our carrier customers. Huawei was a key contributor 
to the development and release of the 
Experience 
Metrics for 5G Use Cases
 standard at TM Forum. We 
also worked with China Mobile on 5GtoB experience 
management, and the results of this partnership 
have been successfully applied at Valin Xiangtan Iron 
& Steel and the Port of Ningbo-Zhoushan, greatly 
enhancing service assurance. umlaut (formerly P3) 
conducted network performance tests which covered 
10 countries and found that multiple carriers who 
used Huawei solutions consistently ranked top in their 
region.

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2020 Annual Report
 
       
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Our Agile Digital Operations (ADO) solution leverages 
digital and intelligent technologies to integrate the 
data and service flows of home broadband market 
operations. This solution empowers both the digital 
and intelligent operations of carriers’ home broadband 
services, and helps better monetize business 
opportunities. The ADO solution has already been 
adopted by 20 carriers worldwide.
We launched the world’s first ever 5G SA network 
based Convergent Billing System (CBS) in 2020. This 
system has been deployed by a total of 12 carriers 
across the Middle East, West Europe, and Asia Pacific, 
helping them quickly monetize new 5G services. 
Huawei provides an end-to-end 5G messaging solution 
that offers a messaging platform, ecosystem building, 
and service operations. We helped one carrier attract 
more than 300 enterprises to join its 5G messaging 
platform in just three months. For emerging markets, 
we also launched an end-to-end FinTech solution 
that covers wallet, digital payment, and micro-finance 
services. Our joint service innovation projects with 
customers in Kenya and other countries have helped 
rapidly expand customer revenue.
Our talent certification system for carriers has 
expanded its scope beyond connectivity to include 
cloud & computing and industrial applications, 
supporting the upskilling of carriers’ digital talent. 
To date, Huawei has provided training to more than 
1.5 million digital professionals from more than 260 
carriers around the world.
In 2020, Huawei leveraged digital technologies and 
platforms to continue boosting delivery and O&M 
efficiency while ensuring employee health and safety. 
We maintained uninterrupted delivery and network 
O&M, and helped carriers resolve network issues and 
fulfill their corporate social responsibilities despite the 
pandemic.
With our Integrated Service Delivery Platform (ISDP), 
we have leveraged digital technologies and contactless 
online delivery solutions to enable online collaboration 
with customers and partners and maintain 
uninterrupted delivery. We successfully delivered over 
2 million sites in 2020.
We have established a more proactive network 
assurance mechanism that focuses on risk prevention 
and fast response and offers assurance services. 
This mechanism has enabled us to continue 
providing remote support services in order to ensure 
uninterrupted network operations, uninterrupted 
responses from our technical assistance centers (TACs), 
uninterrupted spare parts support, uninterrupted 
support from maintenance staff, and uninterrupted 
communication with customers. As a result, we have 
ensured the stable and healthy network operations for 
over 1,500 customer networks across more than 170 
countries and regions.
Ongoing Innovation: Helping Carriers Succeed in 
Multiple Domains
5G Business Practices
Global 5G deployment has proceeded faster than 
expected. By the end of 2020, more than 140 
commercial 5G networks had been deployed in 
59 countries and regions and the number of 5G 
subscribers worldwide had exceeded 220 million. 
This means the 5G user base is growing three times 
faster than the 4G user base did. Around 1 million 
households have been connected via 5G Fixed Wireless 
Access (FWA). 5G is seeing wider adoption in industries 
and empowering their digital transformations. 5G is set 
to create unprecedented commercial value for carriers.
Huawei works with carriers to build networks that 
deliver the best possible experiences. According 
to multiple third-party test reports on 5G network 
experience in large cities released in 2020, the best 5G 
networks in Seoul, Amsterdam, Madrid, Zurich, Hong 
Kong, and Riyadh were all built by Huawei.