Фбгоу впо мати российский государственный

CONTENTS
M O D U L E 1. Communication. Cultural diversity and socializing.

Unit 1. Communication,

Ways of communication.
A good communicator.


Unit 2. Improving communication.

Unit 3. Cross-cultural understanding.

Non-verbal communication.
Small talk
M O D U L E 2. Telephoning.


Unit 4. Preparing to make a telephone call.
Objectives.
A “cold call”.

Unit 5. Cross-cultural communication on the telephone.

Handling complains.
Improving a conversation.
M O D U L E 3. Presentations.


Unit 6. Planning and getting started.
Presentation technique.
Using visual aids.


Unit 7. The middle of the presentation.
Holding the audience’s attention.
Structure of the main body


Unit 8. The end of the presentation.
Summarizing and concluding.
Questions and discussion.

M O D U L E 1. Communication. Cultural diversity and socializing.

Unit 1. Communication,

Ways of communication.
A good communicator.


Unit 2. Improving communication.

Unit 3. Cross-cultural understanding.

Non-verbal communication.
Small talk
UNIT 1.
COMMUNICATION


“EVERYTHING THAT CAN BE SAID
CAN BE SAID CLEARLY”
Ludwig Wittgenstein (1889-1951)
Austrian philosopher


Communication (n) – 1. the process of giving information or of making emotions
or ideas known to someone
e.g. “There was a breakdown in communication.”
nonverbal communication (without speaking)
e.g. “One of the most powerful forms of nonverbal
communication is body language.”
communication skills
e.g. a workshop to improve teachers’ communication
skills
1a. the process of speaking or writing to someone to
exchange information or ideas
to communicate with
in communication
2. communications (plural) a system for sending information
communications system / network
3. (formal) a message such as a letter, phone call or e-mail