Facilities and Service Required for 2 Start Hotel Classification

Required Staff Qualifications, Skills and staff welfare for 2 Star Classification.

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  Staff uniforms for the front of the house.
  
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  Percentage of supervisory staff should be 20%.
  
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  Percentage of Skilled staff should be 20%.
  
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  Uniforms to be clean and in good condition
  
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  Supervisory or skilled staff may have training or skill certification.
  
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  Staff Rest Rooms - Separate for male and female employees with bunk beds, well lighted and ventilated.
  
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  Toilet facilities.
  

Guest Facilities for 2 Star Classification.

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  Provision of a wheelchair for the differently-abled guest.
  
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  Ice (from drinking water) on demand.
  
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  Acceptance of common credit cards and facility/infrastructure for accepting/ making payments by digital transactions.
  
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  Assistance with luggage on request.
  
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  A public telephone on-premises.
  
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  Unit charges made known to the guest for the public calls.
  
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  Wake-up call service on request (Both Automated and Manual by the Operators.)
  
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  Messages for guests to be recorded and delivered.
  
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  Name Address and telephone numbers of doctors with the front desk (Doctor on Call services)
  
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  Newspapers nor mandatory in rooms but can be made available in public areas like lobby or lounge.
  
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  Access to travel desk facilities.
  
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  Provision for emergency supplies like medicines, toiletries, first aid kit.
  
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  Provide at least two multi-purpose sockets.
  
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  PC / Business centre available for guest use with internet access.
  
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  E-mail service.
  
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  Wifi internet access not mandatory.
  
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  Fax, photocopy and printing Services.
  
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  Parking Facilities.