Facilities and Service Required for 2 Start Hotel Classification


Required Staff Qualifications, Skills and staff welfare for 2 Star Classification



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Required Staff Qualifications, Skills and staff welfare for 2 Star Classification.

  • Staff uniforms for the front of the house.

  • Percentage of supervisory staff should be 20%.

  • Percentage of Skilled staff should be 20%.

  • Uniforms to be clean and in good condition

  • Supervisory or skilled staff may have training or skill certification.

  • Staff Rest Rooms - Separate for male and female employees with bunk beds, well lighted and ventilated.

  • Toilet facilities.

Guest Facilities for 2 Star Classification.

  • Provision of a wheelchair for the differently-abled guest.

  • Ice (from drinking water) on demand.

  • Acceptance of common credit cards and facility/infrastructure for accepting/ making payments by digital transactions.

  • Assistance with luggage on request.

  • A public telephone on-premises.

  • Unit charges made known to the guest for the public calls.

  • Wake-up call service on request (Both Automated and Manual by the Operators.)

  • Messages for guests to be recorded and delivered.

  • Name Address and telephone numbers of doctors with the front desk (Doctor on Call services)

  • Newspapers nor mandatory in rooms but can be made available in public areas like lobby or lounge.

  • Access to travel desk facilities.

  • Provision for emergency supplies like medicines, toiletries, first aid kit.

  • Provide at least two multi-purpose sockets.

  • PC / Business centre available for guest use with internet access.

  • E-mail service.

  • Wifi internet access not mandatory.

  • Fax, photocopy and printing Services.

  • Parking Facilities.



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