Facilities and Service Required for 2 Start Hotel Classification

Food and Beverage Facilities for 5 Star Classification.

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  One 24 hours Multi-Cuisine Restaurant with Coffee Shop.
  
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  One Specialty Restaurant and 24hours.
  
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  24 X 7 Room Service or In-Room Dining.
  
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  Bar facilities.
  
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  Crockery & Glassware to be used in all the dining areas.
  
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  Cutlery to be at least stainless steel or preferably EPNS (Electro Plated Nickel Silver).
  
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  Good quality metal cutlery to be used and aluminium cutlery prohibited.
  
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  Plasticware accepted only in the pool area.
  

Required Kitchen Facilities for 5 Star Classification.

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  Refrigerator with deep freezer.
  
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  Segregated storage of Meat, fish and vegetables.
  
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  Colour-coded synthetic chopping boards.
  
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  Tiled walls non slip floors.
  
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  Head covering for all kitchen and f&b production staff.
  
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  Daily germicidal cleaning of floors.
  
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  Good quality cooking vessels/utensils.
  
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  Use of aluminium vessels prohibited except for bakery
  
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  All food-grade equipment containers to be used.
  
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  Drinking water to be treated with UV + filtration.
  
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  Good Ventilation system to be available.
  
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  Garbage to be segregated - wet and dry.
  
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  Wet garbage area to be air-conditioned.
  
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  Receiving areas and stores to be clean and distinct from the garbage area.
  
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  Every six-month medical checks to be done for the F&B production staff.
  
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  First-aid training for all kitchen staff.
  
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  Pest control to be done at regular intervals.
  

Required Staff Qualifications, Skills and staff welfare for 5 Star Classification.

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  Staff uniforms for the front of the house.
  
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  English speaking front office staff.
  
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  Percentage of supervisory staff should be 80%.
  
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  Percentage of Skilled staff should be 60%.
  
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  Uniforms to be clean and in good condition
  
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  Have formally qualified Heads of Departments.
  
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  Supervisory or skilled staff may have training or skill certification.
  
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  Degree/diploma from reputed Hospitality Schools or Universities.
  
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  Staff Rest Rooms - Separate for male and female employees with bunk beds, well lighted and ventilated.
  
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  Staff Locker Room - Full-length mirror, hand dryer with liquid soap dispenser.
  
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  Toilet facilities.