Eight things this book will help you achieve get out of a mental rut, think new thoughts, acquire new visions, discover new ambitions



Download 3,42 Mb.
Pdf ko'rish
bet181/284
Sana28.03.2022
Hajmi3,42 Mb.
#513600
1   ...   177   178   179   180   181   182   183   184   ...   284
Bog'liq
(Revised) Dale Carnegie - How to win friends and influence people-Simon and Schuster (1981)

immediately.


6
THE SAFETY VALVE IN
HANDLING
COMPLAINTS
Must people trying to win others to their way of thinking
do too much talking themselves. Let the other people
talk themselves out. They know more about their business
and problems than you do. So ask them questions.
Let them tell you a few things.
If you disagree with them you may be tempted to interrupt.
But don’t. It is dangerous. They won’t pay attention
to you while they still have a lot of ideas of their
own crying for expression. So listen patiently and with
an open mind. Be sincere about it. Encourage them to
express their ideas fully.
Does this policy pay in business? Let’s see. Here is
the story of a sales representative who was forced to try
it.
One of the largest automobile manufacturers in the
United States was negotiating for a year’s requirements
of upholstery fabrics. Three important manufacturers
had worked up fabrics in sample bodies. These had all
been inspected by the executives of the motor company,
and notice had been sent to each manufacturer saying
that, on a certain day, a representative from each supplier
would be given an opportunity to make a final plea
for the contract.
G.B.R., a representative of one manufacturer, arrived
in town with a severe attack of laryngitis. “When it came
my turn to meet the executives in conference,” Mr.
R---- said as he related the story before one of my
classes, “I had lost my voice. I could hardly whisper. I
was ushered into a room and found myself face to face
with the textile engineer, the purchasing agent, the director

Download 3,42 Mb.

Do'stlaringiz bilan baham:
1   ...   177   178   179   180   181   182   183   184   ...   284




Ma'lumotlar bazasi mualliflik huquqi bilan himoyalangan ©hozir.org 2024
ma'muriyatiga murojaat qiling

kiriting | ro'yxatdan o'tish
    Bosh sahifa
юртда тантана
Боғда битган
Бугун юртда
Эшитганлар жилманглар
Эшитмадим деманглар
битган бодомлар
Yangiariq tumani
qitish marakazi
Raqamli texnologiyalar
ilishida muhokamadan
tasdiqqa tavsiya
tavsiya etilgan
iqtisodiyot kafedrasi
steiermarkischen landesregierung
asarlaringizni yuboring
o'zingizning asarlaringizni
Iltimos faqat
faqat o'zingizning
steierm rkischen
landesregierung fachabteilung
rkischen landesregierung
hamshira loyihasi
loyihasi mavsum
faolyatining oqibatlari
asosiy adabiyotlar
fakulteti ahborot
ahborot havfsizligi
havfsizligi kafedrasi
fanidan bo’yicha
fakulteti iqtisodiyot
boshqaruv fakulteti
chiqarishda boshqaruv
ishlab chiqarishda
iqtisodiyot fakultet
multiservis tarmoqlari
fanidan asosiy
Uzbek fanidan
mavzulari potok
asosidagi multiservis
'aliyyil a'ziym
billahil 'aliyyil
illaa billahil
quvvata illaa
falah' deganida
Kompyuter savodxonligi
bo’yicha mustaqil
'alal falah'
Hayya 'alal
'alas soloh
Hayya 'alas
mavsum boyicha


yuklab olish